The offer and sale of products on our website (www.one-more.info, hereinafter the “Site”) are governed by these General Sale Conditions. Products purchased on www.one-more.info are sold directly by OneMore S.r.l., in the person of its pro tempore legal representative, with registered office in Italy, Largo Municipio n. 40 – 39044 – Egna (BZ) Italia (the “Seller”).
Consumers will be able to request any information through OneMore’s support services by contacting Customer Service. If in need of further information, please go to the Customer Service section on the Site. Consumers will find information about orders and shipments, and the return and refund policy for products purchased on www.one-more.info. In case more information is needed, Consumers can always contact the Seller by e-mail at contact@one-more.info e-mail address. For any other legal information, Consumers are invited to consult the sections: General Terms and Conditions of Use, Privacy Policy and Right to Withdraw from Contract.
- OneMore Commercial Policy
1.1 On www.one-more.info, the Seller offers for sale the products and carries out its e-commerce activity exclusively towards its end users (“Consumers”).
1.2 Consumers are natural people who act on www.one-more.info for purposes not related to their commercial, entrepreneurial or professional activity, if any. Any subject, who is not a Consumer, is invited to refrain from concluding commercial transactions on www.one-more.info.
1.3 In consideration of its commercial policy, the Seller has the right to avoid processing orders from subjects other than Consumers, or in any case to process orders that do not conform to its own commercial policy.
1.4 These General Sale Conditions exclusively regulate the offer, transmission and acceptance of purchase orders for products on www.one-more.info between the users of www.one-more.info and the Seller.
1.5 The General Sale Conditions do not regulate supply of services or the sale of products by parties other than the Seller that are present on www.one-more.info through links, banners or other hypertext links. Before sending orders and purchasing products and services from subjects that may be different from the Seller, we suggest Consumers to check their sale conditions, since the Seller is not responsible for the provision of services by third parties other than the Seller or the conclusion of operations of e-commerce between the users of www.one-more.info and third parties.
- Conclusion of Contract with the Seller
2.1 To conclude a contract for the purchase of one or more products on www.one-more.info, Consumers will have to fill in the order form in electronic format and send it to the Seller, electronically, following relative instructions.
2.2 Before proceeding with the purchase of the products by sending the order form, Consumers will be asked to carefully read the General Sale Conditions and Information on the Right to Withdraw from Contract, print a copy with the print command and store or reproduce a copy for personal use.
Consumers will also be provided with a summary of the commercial and contractual conditions that the Seller proposes in order to purchase products. These conditions include reference to the General Sale Conditions and information summary about the essential characteristics of each ordered product with its relative price (inclusive of all the applicable taxes or duties), the payment methods that Consumers can use to purchase single products, the delivery methods for the purchased products, the ways to treat complaints by the professional, the shipping and delivery costs, as well as references, physical and e-mail addresses of the Seller and the date by which the Seller undertakes to deliver the goods.
The Seller will also provide Consumers with a summary of the terms and conditions to exercise the right to withdraw from contract and the modality and time to return the purchased products (as referred to in the Return and Exchange Form). Consumers will also be provided with information about the circumstances in which they lose the right to withdraw from the contract. If applicable to the purchase, Consumers will be informed that, in the event of withdrawal, they will have to bear the cost for returning the products.
In any case, they will be reminded about the existence of the legal products conformity guarantee, they will be provided with the contact details of the Seller’s after-sales assistance service and, in the end, Consumers will be reminded about the possibility to use the platform for an alternative out-of-court dispute resolution, accessible at http://ec.europa.eu/odr, made available by the European Commission.
2.3 In the order form, displayed immediately before the conclusion of the purchase contract, Consumers will be provided with information summary about the main characteristics of each product ordered, the price (inclusive of all applicable taxes or duties) and shipping costs (inclusive of any additional costs incurred by the Consumer for choosing a different and/or faster shipping and delivery method than the standard one). Subject to verification of the correctness of the data relating to the order itself, the contract is concluded when the Seller receives a Consumer’s order form by computer.
2.4 The order form will be filed in the Seller’s database for the period of time necessary to process the orders and in any case in accordance with the law. Consumers will be able to access their order form by consulting the section: My Order.
2.5 At the time of transmission of the order form, Consumers will be notified that the transmission of the order form implies the obligation to pay the indicated price. Before proceeding with the transmission of the order form, Consumers will also be asked to identify possible mistakes in data entry and correct them.
2.6 The language available to conclude a contract with the Seller is Italian.
2.7 Once the contract is concluded, the Seller will process Consumer purchase orders.
2.8 The Seller may decide not to process Consumer purchase orders that do not give sufficient solvency guarantees, or that are incomplete/incorrect or in case of unavailability of products. In these cases, the Seller will inform Consumers by e-mail that the contract has not been concluded and that the Seller will not execute the purchase order, specifying the reasons.
If the products, presented on www.one-more.info, are no longer available or on sale at the time of the Consumers’ last access to the Site or when sending the order form, it is the Seller’s responsibility to inform the Consumers about the unavailability of the ordered products promptly and in any case within thirty (30) days from the day following the one in which Consumers have sent their order to the Seller. In case the Consumers have forwarded the order form and paid for the stated price, the Seller will refund without delay the amount paid by Consumers and the contract between the parties will be considered terminated.
2.9 Following the electronic transmission of the order form, and in relations with the Seller, Consumers unconditionally accept and undertake to observe these General Sale Conditions. In case Consumers do not accept any of the terms in the General Sale Conditions, they are invited not to submit any order form to purchase products on www.one-more.info
2.10 By submitting the order form, Consumers confirm awareness and acceptance of the General Sale Conditions and of the additional information contained in www.one-more.info, as well as the information referred to through links, including the General Terms and Conditions of Use and Privacy Policy and Information on the Right to Withdraw from Contract.
2.11 Once the contract is concluded, the Seller will send Consumers, by e-mail, a receipt of the purchase order containing the General Sale Conditions and the summary document about the Right to Withdraw from Contract, hence all the information already contained in the summary of the commercial and contractual info and conditions displayed before proceeding with the purchase.
- Guarantees and Product Price Indication
3.1 On www.one-more.info, only products bearing the OneMore brand are offered for sale and are purchased directly from the Seller at the fashion house and/or manufacturer authorized by the fashion house.
3.2 The Seller does not sell used and fake products, or products with a quality lower than the corresponding standards offered on the market.
3.3 The main characteristics of the products are presented on www.one-more.info within each product page. The images and colors of the products offered for sale on www.one-more.info may however not differ from the real ones due to the Internet browser and monitor used.
3.4 Product prices may be subject to updates. Consumers are asked to check the final sale price before submitting the order form.
3.5 Purchase requests from Countries not included among those displayed on the splash page will not be accepted by the Seller.
3.6 All products are supplied with an identification tag with disposable seal. Consumers are kindly asked to not remove the tag and seal from the purchased products, of which they are an integral part.
3.7 In the event of Consumers exercising their right to withdraw from contract, the Seller has the right to not accept the return or to not reimburse in full the sums paid by Consumers for the purchase, in relation to products returned without tag and seal, or products altered in their essential and qualitative characteristics and/or damaged.
3.8 All products sold by the Seller are covered by the legal guarantee of 24 (twenty-four) months for conformity defects, in compliance with applicable law. A conformity defect may be notified to the Seller by contacting Customer Service. In the event of a conformity defect, Consumers have the right to request the repair or replacement of the product. Should the abovementioned solutions not be possible or be excessively expensive, Consumers will have the right to a reduction of the price paid or to the termination of the sales contract, pursuant to Art. 130 of the Consumer Code.
- Payments
4.1 For payment of the product price and relative shipping and delivery costs, Consumers can follow one of the methods indicated in the order form. In no case will Consumers be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument chosen.
4.2 In case of payment by credit card, the financial information (credit/debit card number or expiry date for instance) will be forwarded via encrypted protocol, to Banca Sella or other banks, which provide the relative remote electronic payment services, without any third party having access to them.
Moreover, this information will never be used by the Seller other than to complete the procedures related to Consumers’ purchases and to issue the related refunds in the event of any product return following the exercise of the Consumers’ right to withdraw from contract, or if it is necessary to prevent or report to police any fraud case on www.one-more.info. The price for the products purchased and shipping costs, as indicated in the order form, will be debited to Consumers’ accounts at the time of purchased products shipment.
- Shipping and delivery of products
Product delivery costs will be borne by the “Consumer” according to the rates indicated in the following table:
To know the specific products shipment and delivery methods, Consumers are invited to access the Customer Service section. Consumers are also requested to pay attention to what is reported in this section because the information contained therein is an integral and substantial part of these General Sale Conditions and, therefore, they are deemed to be fully known and accepted at the time of order form transmission.
- Customer Service
Consumers can request any information through the Seller’s assistance services by accessing the Customer Service section. As a seller or on behalf of and in collaboration with the Seller, once the purchase is concluded, OneMore may contact Consumers to provide further support and assistance.
- Return and Refund
See Information on the Right to Withdraw from Contract, integral part of these General Sale Conditions.
- Privacy
8.1 Consumers will be able to obtain information on how the Seller processes Consumers’ personal data by accessing the Privacy Policy.
8.2 If not already done so, please read these General Terms and Conditions of Use as they contain important information on how the Seller processes the personal data of users and on the security systems adopted.
8.3 For any clarification, question or need related to Consumers’ privacy or to exercise rights pursuant to the GDPR, Consumers may exercise their rights at any time by sending:
– a registered letter by post to OneMore S.r.l., with registered office in Largo Municipio n. 40 – 39044 – Egna (BZ) Italia
– an e-mail to: contact@one-more.info.
- Legal issues and dispute resolution
9.1 The General Sale Conditions are governed by the Italian law and in particular by Legislative Decree n. 206 of 6 September 2005, on the Consumer Code at Chapter I “Of the rights of the Consumers in the contracts”, with specific reference to the law on distance contracts, and by Legislative Decree n. 70 of 9 April 2003 on certain aspects concerning electronic commerce.
9.2 In case of disputes, between OneMore and each end user, arising from the General Sale Conditions, please note that the European Commission provides a platform for an alternative out-of-court dispute resolution, accessible at http://ec.europa.eu/odr.
- Change and update
The General Sale Conditions are modified from time to time also in consideration of possible regulatory changes. The new General Sale Conditions will be effective from the date of publication on www.one-more.info.
- Information on OneMore S.r.l.
OneMore S.r.l., in the person of its pro tempore legal representative, with registered office in Largo Municipio n. 40 – 39044 – Egna (BZ) Italia